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offgamers

Nightshift Customer Support Representative (Work from Home & Flexi Hours)

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OffGamers Sdn Bhd

Are you passionate about providing excellent customer service and make customer smile? Do you have the discipline to work from home? Are you resourceful and flexible to thrive in a constantly changing, fast-paced environment? If yes, we may have the role for you!

As a Customer Support Representative, you’ll be a problem-solver, troubleshooter, billing expert and more. All while working remotely from the convenience of your home. And you’ll also be a hero when you solve our customers’ challenges.

Interested but don’t have customer service experience? Not to worry as we’ll provide you with the training and support you need to be successful while working from home.

Responsibilities:
Manage daily task and meet Service Level Agreements (SLA) targets
Handle high volume of tickets and calls in an efficient, effective and friendly manner
Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and payments
Makes a genuine effort to meet the needs of the customer and make their experience pleasant
Liaise with appropriate departments to resolve issues brought up by customer
Utilize available resources to efficiently handle customer requests
Providing excellent Customer Service

Requirements:
Prior experience within a retail or customer service environment preferred.
Excellent verbal and written communication skills including proper use of grammar and vocabulary.
Resilient character, possessing a high degree of patience and tolerance for stress.
Capable of regular, reliable and timely attendance based on the hours you selected or assigned.
Able to read and carry out various written instructions and follow oral instructions.
Good command of written and spoken English
Good command of written and spoken Mandarin is an added advantage
A secured high-speed Internet connection
Own computer/laptop and headset with microphone
Good typing speed (min 40 wpm)
Mandatory training will be provided at our office in Pudu, KL for 10 working days.
Can Start work immediately is an added advantage
Enthusiastic, self-motivated and customer focused
Flexibility to work split shifts, evenings, weekends and holidays

Remuneration: 
You will receive an hourly base pay plus monthly incentives based on performance.

 

Schedule:
A minimum of 15 hours per week or more, generally Monday – Friday between the hours of 6pm-8am, dependent on schedule. 

 

Work At Home: 

It’s convenient, but it doesn’t work for everyone. Although you're home, your role is part of a virtual support center so you must be disciplined, available and resourceful to meet business demands. You’ll need a space free of distractions with a computer or laptop and stable internet connectivity (minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) in order to assist our customers. Please visit http://www.speedtest.net/ to test your current internet speeds.


Interested candidates, please email your detailed resume to hr@offgamers.com

 

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